Take a behind-the-scenes peak at 911 operations!

National Public Safety Telecommunicator Week will be observed the week of April 10 to 16. During this week each year, the nation recognizes the dedication and outstanding efforts of the individuals who make the 911 system work every day.
Telecommunicators in the Orange County 911 center are public servants who answer more than 600 calls for service per day, handling 21 phone lines and 35 radio channels. They give up family times, holidays and weekends to staff the center 24-hours a day, 7-days a week. Telecommunicators deal with stress levels that are second only to the stress levels endured by air traffic controllers.
To properly honor and recognize the outstanding work and dedication of local 911 telecommunicators, Orange County Communications will open its doors to the public to provide a behind the scenes look at what happens during a 911 call.
The tour is a rare opportunity to meet 911 telecommunicators face-to-face and to see the vital service they offer to the public as the first line of defense against crime, sickness and disaster when they answer your calls for help.
The Open House will be held on Tuesday, April 12, and Thursday, April 14, from 6 to 8 p.m. The 911 center is located in the Orange County Emergency Services building, 510 Meadowlands Drive.
When you spot a fire truck, ambulance or a law enforcement vehicle responding to an emergency with lights and siren, know that a telecommunicator is working behind the scenes to get help to the crisis at hand.
For additional information, contact Instructor/Telecommunicator, Rodney Cates at rcates@co.orange.nc.us or call 245-6100.